SHIPPING POLICY
Shipping Policy
At Divinehome Real Estate Company, we aim to make your experience as smooth as possible, including how we handle shipping. Here’s everything you need to know:
• Shipping Methods: We partner with trusted carriers to ensure your orders, including our gift cards and other products, are delivered safely and on time. You’ll receive a tracking number once your package is on its way so you can follow its journey.
• Packaging: Every item is carefully packaged to ensure it arrives in perfect condition. We use high-quality materials to protect your order during transit. For gift cards, we provide elegant and secure packaging to make them ready for gifting.
• Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping option you choose. We strive to keep our rates fair and competitive, and we occasionally offer free shipping promotions—keep an eye out!
• Delivery Times: Orders are processed within 1-2 business days and shipped promptly. Standard delivery typically takes 3-7 business days, depending on your location.
If you have any questions or concerns about your shipment, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to help every step of the way!
RETURN & EXCHANGE POLICY
Return Policy
At Divinehome Real Estate Company, your satisfaction is our top priority. If you’ve changed your mind about a purchase or are dissatisfied with a product, we’re here to help. You can return most items within 30 days of receiving them, provided they are unused, in their original packaging, and in resalable condition. To start a return, simply contact our customer service team with your order details, and we’ll guide you through the process. Please note that certain items, such as personalized or digital products, may not be eligible for return unless there is a defect or error on our part.
Exchange Policy
If you’d prefer to exchange your product, we make it easy for you. Exchanges are accepted within 30 days of delivery for items that are unused and in their original condition. Whether you’re exchanging for a different item, size, or variation, just reach out to our team, and we’ll assist you in finding the perfect replacement. In the case of a defective or damaged product, we’ll ensure a replacement is sent at no additional cost to you. We want you to shop with confidence, knowing that if something doesn’t meet your expectations, we’ll work with you to make it right.